Building more secure financial institutions with three simple letters

While organizations (and their customers) are openly embracing digital transformation for unprecedented progress in experiences and efficiencies, cybercrime continues to play an increasingly menacing role. In 2017 alone, cybercrime cost organizations across sectors $11.7 million annually (on average), a 22.7% jump from 2016. 

Among industries, financial services companies were hit hardest with damages rising to $18.28 million. This doesn’t exactly come as a...


Experiencing The Content Experience

Experience. It’s a word that’s becoming more and more ubiquitous, think: User Experience, Digital Experience, Customer Experience, and of course, Content Experience. And for good reason. It’s why for life events like birthdays or anniversaries you’ve probably recently given or received concert tickets, or a subscription box, or if you’re fancy, a trip to somewhere really exotic like Sesame Place (just me?) – instead of the more traditional jewelry or clothing or any other material token of appreciation. Experiences elicit memories that will stay with the recipient for far longer than that...


Minding the CX Gap in Healthcare

Patient expectations are outpacing experience and it's a lose-lose situation for consumers and healthcare organizations alike. Consumer-first, convenience-focused brands in other sectors like retail (Amazon) and travel (Airbnb) are continuing to raise the customer experience (CX) bar and the healthcare industry is struggling to keep up.

Regardless of sector, customers now expect all brands that they interact with to offer a seamless, meaningful omnichannel experience. ...


Empowering Financial Services Marketers to Build a Better Customer Experience

With the steady rise of the "age of the customer," customer experience (CX) has become the new marketing battlefront. In fact, according to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. 

Due to the increasing popularity of hyper-personalized, on-demand services like Lyft and Airbnb, consumers have become accustomed to and now expect seamless, high quality interactions and...


Function1 and Crafter Software Partner to Deliver Innovative Digital Experience Solutions

We're thrilled to announce we're joining the Crafter Software ecosystem as an expert consulting and systems integration partner! This partnership brings together two industry-leaders with the goal to deliver complete digital experience solutions throughout the customer journey. We look forward to working with Crafter Software to provide innovative solutions...


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