Great Expectations: Best Practices for Ensuring a Successful Client Engagement

In my experience, one of the most important and challenging tasks for any project is to set and manage the expectations of the customer from project initiation to delivery. Throughout the project life cycle, expectations should be monitored and managed to ensure a successful engagement. 

I know that sometimes it’s hard not knowing exactly what to do and it can take some trial and error to figure out what works best.  I’ve realized that the first thing to figure out is when these disconnects can occur.  Once that is ironed out, one can work through ideas on how to prevent them in the...


CSDT Tips

CSDT can have a tendency to be "delicate", especially the 7.6 version. At Function1 we recently completed an upgrade from Fatwire 7.6 to WebCenter Sites 11g for a client, and we used quite a lot of CSDT to get the data migrated. Below are some of the lessons we learned along the way, which we bring to you in this blog as useful CSDT tips.

Tip #1: The "toSites" Catch

Say for example that you have exported Site1's assets to a datastore "Site1" using the "fromSites" parameter and supplying "Site1" as the value. That means of course that the datastore "Site1" contains...


Work From Home Successfully

While working from a virtual environment offers many benefits, it can sometimes be challenging with all of the various distractions, which you may not experience in an office environment.  From thinking about and tackling your day-to-day responsibilities, to having a television nearby, all of these things can easily run you off course making it difficult to concentrate on work and manage your time efficiently.

Below are some tips that can help curb those distractions, and allow for you to be successful in the workplace, whether you work from an office or not.

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Work from Home Hacks: 7 Telecommuting Productivity Boosters

It’s no surprise that telecommuting continues to steadily rise with the promise of flexibility and cost-efficiency resonating among employees and employers alike. For employees, the benefits of working remotely are pretty obvious: eliminating a long commute; wardrobe savings; and availability for family, to name a few. But, what’s in it for employers?  Besides the tangible allure of savings in real estate-related costs, businesses that offer the ability to work from home benefit from an increased level of...


It's Raining Email

Email Inbox – 1,846,752  You - 0

Feel defeated by the amount of emails in your inbox?  Managing your e-mail inbox can be a chore, especially if you receive hundreds of messages a day. As messages build up, the task of reading and addressing each one may seem impossible, and for most becomes a daunting task. For some, the go-to answer is to ignore some correspondences because most of them are spam or junk and don't require a response.  This isn’t the best solution as one can miss deadlines or get on someone’s bad side if something urgent isn’t addressed in a...


Connecting the Puzzle Pieces: Ensuring Better Management, Organization, and Tracking for Every Team

No matter how small or large a team, enabling a methodology to understand "Who does what" can greatly improve process, organization, project management, and teaming structures. One of the most versatile tools for a team - outside of its staff and their expertise - is a roles and responsibilities chart. This kind of charting yields performance improvement and often can be an easy to create and easy to follow tool. 
 
Although there are a multitude of different models for organizations and teams to visually map out a roles and responsibilities chart, this post focuses...

Risky Business

What’s a risk? How does one manage risks?  What is the best method to track risks for a project?  Is there a standard categorization to use?  What is the difference between a risk and an issue?  The list goes on and on.

Risk management can be tricky, but having some sort of process on how to manage risks for any project in your organization is extremely important.  Identifying, prioritizing and addressing risks for a project, is a fundamental principle that shouldn't be overlooked. If not properly addressed, it can result in slipped schedules...


Ninjas on a Mission: Things to Know When Migrating Your Splunk Deployment

Splunk is a journey. Whether you are a newbie playing around with Splunk on your local machine or have a multi-instance distributed Splunk deployment, your knowledge of Splunk is always evolving. Typically, the more you know about Splunk, the more you want to do with Splunk. Often, proof of concepts (POCs) turn into production environments and soon enough you’re increasing your license and looking into new architecture. Congratulations, you have become a full on Splunk ninja! Now, how do we migrate your current Splunk deployment to ‘beefier’ hardware,...


Have You Learned Your Lesson?

Does your organization emphasize the importance of lessons learned? Aside from occasional references to past project failures, few organizations give much thought to learning about the past. In my experience, this is a best practice area that is most often minimized or entirely overlooked.  Lessons learned process is one that crosses functional boundaries and allows an organization to learn from both its mistakes and its successes. An effective process should prevent us from repeating mistakes and ensure that we continue to use methods that were successful. It should be an instrumental...


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