Let's discuss how to collect data from your ServiceNow instance in Splunk. First, what is ServiceNow? ServiceNow is a maker of service management software that can be on-prem or in the cloud. Organizational use of ServiceNow ranges from standard IT help desk ticketing systems to legal service management. These organizations may want to collect data from their ServiceNow instance for security auditing or operational awareness of their deployment. ServiceNow exposes a REST API that can be used to extract this data.

Scenario

In...