Does your organization emphasize the importance of lessons learned? Aside from occasional references to past project failures, few organizations give much thought to learning about the past. In my experience, this is a best practice area that is most often minimized or entirely overlooked.  Lessons learned process is one that crosses functional boundaries and allows an organization to learn from both its mistakes and its successes. An effective process should prevent us from repeating mistakes and ensure that we continue to use methods that were successful. It should be an instrumental...